Scott Sherman and Julie Rothman
I’m writing to let you know about the wonderful care and customer service we received at your Towson office over the past few two months. Dr. Brendan Anders operated on our lab Piper (4 th of July photo attached) to remove two digits due to a mast cell carcinoma.
Through two procedures, numerous bandage changes, and phone consultation, Dr. Anders was highly professional, detail-oriented, kind, and attentive. His follow-through with the pathology lab and with our out-of-town vet (we left on vacation after Dr. Anders gave us the green light) was exceptional as was his direct communication with us. Katie R. was especially kind and caring in her interactions with us (and Piper). She was an excellent all-around representative of your healthcare facility.
Piper seems to be back on her feet – figuratively and literally – and we remain hopeful for a good, long-term outcome. Thank you for your staff’s excellent care and customer service. We are very appreciative.
I owe my dog’s life to this compassionate, brilliant and caring team of professionals. From the minute we came in with a life-threatening emergency to the scary complications my dog developed as a result, the team here was committed to making him healthy again, on top of every medical development, straightforward in communicating with me about his condition and treated my dog (and me) like he was their only patient. They handled every setback and cheered every positive development. While his eventual diagnosis of cancer was distressing to me, he is doing well thanks to the early intervention and critical care that this team provided. Thanks to Dr. Evans, ICU tech Megan and others, I am enjoying every cherished extra moment that we have together – time that we would not have had without their knowledge and care. They gave me more happy days with my best friend I am so very grateful. Cannot recommend this group highly enough – they are wonderful.
Our great Dane had two knee replacements at this hospital. Excellent care and he recovered very well with all mobility until he got osteosarcoma and one of his front legs.
This is one of the few veterinary hospitals that have the proper equipment for giant breeds.
Humans should get this great care! Dr Rich Burgess has now twice been our hero & angel. He has performed 2 emergency surgeries on our dog Barnabus in the past 6 months. He is THE most caring & compassionate vet we know & we have been to plenty. While being a brilliant surgeon, he also can relate the medical jargon into my terms while patiently & kindly answering our every question. Dr Burgess gave us personal daily updates during the week & kept in contact with us during the big Jonas snow weekend while he was off duty!!!!! He knows the pet owner is experiencing a lot of emotions & takes the time to explain everything from diagnosis to treatment. The surgery staff was great-they updated us everyday & didn’t mind when we called them at all hours to check on our Barnabus. They were able to tell us when he urinated & even how much he ate when they hand fed him. A special thanks to Alicia for being his buddy. We know our loved one is in the BEST hands when they are with Dr Burgess. Dr Burgess treated us like family & we are grateful that we have a surgeon with his expertise & professional experience in our area.
We took our Sheltie to them because he had this horrible cyst that seemed to grow overnight and was impeding his walking. Dr Roa was absolutely wonderful. Turns out he had so many other things going on, and surgery would have been more complex than we thought our boy could stand. Even though he didn’t make it, Dr Roa and his staff handled the cremation, made a paw print for us to remember him by, and even made a donation on his behalf. I was so impressed by how they handled things, I surely wish they would be a regular vet that I could take my future pets too. When your animal is sick, it’s never cheap, but I felt like he was in good hands, and handled with dignity, caring and respect. I would not hesitate to bring in any future pets to them.
Thanks so much! Turbo’s family